Cancellation policy

General conditions

• More than 48 hours before the scheduled pickup: the amount paid may be refunded, less non-refundable third-party costs and payment-processing charges already incurred.
• Between 24 and 48 hours before the scheduled pickup: 50% of the amount paid is retained.
• Less than 24 hours before the scheduled pickup, or in the event of a no-show: the amount paid is non-refundable.

Special reservations

Tickets, guides, accommodation, multiple vehicles, large groups and other services reserved through third parties may have different or non-refundable conditions. We will identify these conditions in the proposal or confirmation whenever they apply.

Changes and exceptional circumstances

We will make a reasonable effort to accommodate date or time changes when availability permits. Weather, road closures, flight changes, official restrictions or other circumstances beyond either party's control will be reviewed individually, prioritizing rescheduling or another fair solution whenever possible.

Confirmed proposal

If your written quote or booking confirmation contains a specific cancellation condition, that condition takes precedence over this general policy. Approved refunds are calculated on the net refundable amount and returned through an available method agreed with the customer.

Contact

To cancel or change a service, contact us as soon as possible at tourexpresstransfers@gmail.com or +593 98 619 4538 and include the name and date of the reservation.