Privacy and form data policy

Information we receive

We may receive your name, telephone number, email address and the travel details or questions you choose to include in the form, by email or through WhatsApp.

How we use it

• To answer your inquiry and prepare a personalized quote.
• To coordinate, confirm and provide the requested transportation or tour.
• To maintain a customer record and provide appropriate follow-up before or after a service.
• To meet reasonable administrative, accounting and security needs related to our services.

Storage and confidentiality

The information may be stored in our customer database, email account and the tools used to receive and manage inquiries. We take reasonable measures to limit access to people and service providers who need it to support TourExpress operations.

We do not sell, rent or commercialize your personal information under any circumstances. We only share information when it is necessary to coordinate your requested service, comply with a legal obligation or protect the safety and rights of the people involved.

Analytics and advertising measurement

With your consent, we use Google Analytics and Google Ads measurement cookies to understand website usage and evaluate campaign results. Advertising personalization remains disabled. You may reject these cookies from the consent notice without affecting access to the website.

Retention and your choices

We keep information only for as long as it is reasonably useful for customer service, the commercial relationship and applicable administrative obligations. You may ask us to review, correct or delete your information, subject to records we must legitimately retain.

Contact

For questions or requests concerning your information, contact tourexpresstransfers@gmail.com or +593 98 619 4538.